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Support Agent

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  • What devices will PaymentX work on?

    You can use the PaymentX web version at this point. PaymentX works best on large screens like a tablet, a laptop or a desktop PC. Smartphone-adaptive website will follow.

  • How is the fiat exchange rate calculated?

    We use cryptocompare.com as the exchange rate provider.

  • Is PaymentX free to use?

    Yes. Since PaymentX is still in beta, it is free for anyone to use.

  • Where can I view my invoices?

    To view all invoices, click the “Payments” tab at the top of the page. Click on any entry to view that invoice.

  • How can I attach files to my invoice?

    You can add a file while creating an invoice in the “Attachments” section. 

  • What are the possible invoice statuses?

    Invoices can be:- Unpaid, if an invoice has not been paid yet. - Cancelled, if the payee cancels the invoice. - In progress, if an invoice has been paid, but transaction confirmation is pending. - ...

  • How do I change my wallet address?

    You can add new wallets to your PaymentX account at any time. To do so, click on the ‘+’ symbol on the right-hand side of the main page. Then choose between ‘Create a new Wallet’, ‘Add public walle...

  • How do I create a new wallet for my account?

    To create a new crypto wallet and add it to your account, click on the ‘+’ symbol on the right-hand side of the main page. Then enter a name for the new wallet, click ‘Create New Wallet’ and follow...

  • How do I add an existing crypto wallet to my account?

    To add an existing crypto wallet to your account, click on the ‘+’ symbol on the right-hand side of the main page. Then enter a name for the wallet and choose between adding the public address of y...

  • How do I turn on/off email notifications?

    In the current version, you cannot manage notifications.