Support Agent
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What devices will PaymentX work on?
You can use the PaymentX web version at this point. PaymentX works best on large screens like a tablet, a laptop or a desktop PC. Smartphone-adaptive website will follow.
How is the fiat exchange rate calculated?
We use cryptocompare.com as the exchange rate provider.
Is PaymentX free to use?
Yes. Since PaymentX is still in beta, it is free for anyone to use.
Where can I view my invoices?
To view all invoices, click the “Payments” tab at the top of the page. Click on any entry to view that invoice.
How can I attach files to my invoice?
You can add a file while creating an invoice in the “Attachments” section.
What are the possible invoice statuses?
Invoices can be:- Unpaid, if an invoice has not been paid yet. - Cancelled, if the payee cancels the invoice. - In progress, if an invoice has been paid, but transaction confirmation is pending. - ...
How do I change my wallet address?
You can add new wallets to your PaymentX account at any time. To do so, click on the ‘+’ symbol on the right-hand side of the main page. Then choose between ‘Create a new Wallet’, ‘Add public walle...
How do I create a new wallet for my account?
To create a new crypto wallet and add it to your account, click on the ‘+’ symbol on the right-hand side of the main page. Then enter a name for the new wallet, click ‘Create New Wallet’ and follow...
How do I add an existing crypto wallet to my account?
To add an existing crypto wallet to your account, click on the ‘+’ symbol on the right-hand side of the main page. Then enter a name for the wallet and choose between adding the public address of y...
How do I turn on/off email notifications?
In the current version, you cannot manage notifications.